Customer Satisfaction Survey Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Client PrivacyDo you feel adequately informed about how HBZ Bank Ltd. collects, stores, and processes your personal information in line with Protection of Personal Information Act (POPIA) requirements?YesNoUnsureHow confident are you that HBZ Bank Ltd. handles your information responsibly and in compliance with Protection of Personal Information Act (POPIA)?Very ConfidentSomewhat ConfidentNot Very ConfidentNot at All ConfidentDigitalisation & InnovationWhat is your preferred channel for funds transfer? (Select all that apply) RTGS (Real Time Gross Settlement)EFTs (Electronic Fund Transfers)PayShapRTC (Real Time Clearing)Internal TransfersNone of the aboveOperational Resilience & ContinuityHave you experienced any issues with the Bank's digital services in the past 1 month?YesNoIf the answer to the above is YES, how satisfied are you with the level of communication during service disruptions? Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied following transfer? Banking Products, Services & Financial InvestmentsHow would you rate the quality of communication from HBZ Bank Ltd. regarding new products, services or fee changes?ExcellentVery GoodGoodFairPoorAre you currently using any of our Islamic Banking products?YesNoNot aware that such products are offeredPlease rate your overall experience with HBZ Bank Ltd.Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedHow likely are you to recommend HBZ Bank Ltd. to other people or businesses?Extremely LikelyLikelyNeutralUnlikelyVery UnlikelySubmit
