PayShap is an instant interbank electronic payment scheme. PayShap payments made between banks that offer PayShap are cleared instantly.

• PayShap payments are cleared immediately and the funds are reflected in the recipient’s bank account instantly
• PayShap payments can be made at any time, including after-hours, weekends, and public holidays
• PayShap payments are interoperable, guaranteed, and irrevocable
• You can make PayShap payments using the recipient’s bank account details or their ShapID (the cellphone number they use for banking linked to the bank account that will receive the funds in real- time)

In addition to being always available and instant, all personal account holders have a ShapID (which is your cellphone number@hbz).

Your ShapID is secure and unique to you. When providing payment details, you can now share your ShapID instead of your bank account details.

PayShap payments are instant — even if the person, merchant, or business you are paying (or being paid by) uses a different bank, as long as that bank offers PayShap.

This means that when you make a payment using PayShap, the money is transferred to the recipient’s account in real time. When you receive a payment via PayShap, the funds will reflect in your account instantly.

You can make and receive payments from people or businesses that has bank accounts with the following banks:

• Absa
• African Bank
• Capitec Bank
• Discovery Bank
• FNB
• Investec
• Nedbank
• Sasfin
• Standard Bank
• TymeBank

More banks are coming soon.

PayShap is available in your banking app and Internet banking.

You can find PayShap under the details of your current or savings account, or by clicking ‘Payments’ and selecting PayShap from the Funds Transfer Type. For more information, please visit our Information Centre.

You can find PayShap in the ‘Accounts’ section of your banking app. Click on your current/savings account, then navigate to the ‘More Options’ button where you will find PayShap Settings. For more information, please consult the Information Centre.

Your ShapID, is unique to you. It is the cellphone number that you use for banking, and is linked to your bank account. It serves the same function as your bank account details, so you can share it to receive payments instead of providing your bank account details.

There are 2 types of ShapIDs:

1. ShapID (full):

At HBZ, you automatically have a ShapID. It is your mobile number used for banking, followed by ‘@hbz’. This is auto-registered and linked to your current or savings account for personal banking. Example of a ShapID: +27-xxxxxxxxx@hbz

If you are multi-banked, you can have a ShapID at each of the banks you bank with.

To change which account is linked to your ShapID, go to ‘Manage ShapID’ in internet banking or ‘PayShap settings’ in your banking app to select the personal bank account in which you want to receive payments when you provide your ShapID for payment. For more information, please visit our Information Centre.

2. Primary ShapID:

It is the cellphone number that you use for banking linked to your current or savings account for personal banking. Example of a Primary ShapID: +27-xxxxxxxxx.

Using a Primary ShapID means you only need to share your cellphone number to get paid instantly. If you are multi-banked, you can have a ShapID at each of the banks you bank with, but you can only have one Primary ShapID.

To set your Primary ShapID with HBZ, you need to select ‘Set HBZ as your Primary ShapID’ in the ‘Manage ShapID’ section in your internet banking or in ‘PayShap Settings’ in your banking app. For more information, please consult the Information Centre.

You can provide your ShapID to receive payments instead of sharing your account number and bank name.
When you share your ShapID for payment, the funds are instantly credited into the bank account linked to your ShapID.

At HBZ Bank, we have already registered your ShapID. It is the cellphone number that you use for banking with ‘@hbz’ (e.g. +27-xxxxxxxxx@hbz) and it is linked to your current/savings account in your personal banking.

If you would like to make the provided HBZ ShapID your Primary ShapID, you need to select ‘Set HBZ as your Primary ShapID’ in the ‘Manage ShapID’ section in internet banking or in ‘PayShap Settings’ in your banking app.

Internet Banking: You can find your ShapID by clicking ‘PayShap’ under your current or savings account. Then click ‘Manage ShapID’.

You can click ‘copy’ next to your ShapID to easily copy your ShapID to your clipboard. For more information, please visit the Information Centre.

Banking App: You can find your ShapID in the ‘Accounts’ section of your banking app. Click on your current or savings account, then navigate to the ‘More Options’ button to find ‘PayShap Settings’.

You can click ‘copy’ next to your ShapID to easily copy your ShapID to your clipboard. For more information, please consult the Information Centre.

If you provide only your cellphone number, the payment will be sent to the bank account linked to your Primary ShapID.

Once you register, your HBZ ShapID is linked by default to your current or savings account in your personal banking. You can change this by pressing ‘Set HBZ as your Primary ShapID’ in the ‘Manage ShapID’ section in the internet banking or in ‘PayShap Settings’ in your banking app.

Yes. For this, you must log into your other bank’s digital channel and deregister your Primary ShapID at that bank (you may need to contact your other bank to find out how to do this).

Once deregistered, you can make your HBZ ShapID your Primary ShapID by following these steps:

• Internet Banking: Find the PayShap button under your current or savings account, and click ‘Manage ShapID’. Toggle the bar next to ‘Set HBZ as your Primary ShapID’ to make your HBZ ShapID your Primary ShapID
• Banking App: Click on your current or savings account. Then select ‘More Options’ followed by ‘PayShap Settings’. Then, toggle the bar to make your HBZ ShapID your Primary ShapID

With PayShap, you no longer need to share your bank account details to get paid. Simply share your ShapID.

Your ShapID is your cellphone number@hbz (this is the cellphone number you use when banking with us). You are also able to receive PayShap payments when you share your bank account details.

The person/business/merchant paying you will need to select PayShap in their banking app or internet banking to pay you with PayShap.

For your flexibility, you can make PayShap payments using the beneficiary’s ShapID, Shap Name/Business ShapID, or their bank account details.

For beneficiaries that bank at HBZ Bank, the ShapID is their cellphone number@hbz. The first time you pay someone using PayShap you will need to save them as a beneficiary.

Once you have created a beneficiary, you can simply select the beneficiary the next time you pay.

Click here to learn more.

For your flexibility, you can make payments using the beneficiary’s ShapID, Shap Name/Business ShapID or bank account details.

For beneficiaries that bank at HBZ Bank, the ShapID is their cellphone number@hbz. The first time you pay someone using PayShap you will need to save them as a beneficiary.

Once you have created a beneficiary, you can simply select the beneficiary the next time you pay.

For bank accounts with dual signatories, the usual process applies and the PayShap payment will be sent post-authorisation.

Click here to learn more.

No. You can make PayShap payments using the recipient’s bank account details

If you would like to pay a beneficiary using their ShapID, they might have to register or activate their ShapID (depending on their bank) before you can pay them.

There is no limit to the number of PayShap payments that you can make in a day. However, you will only be able to pay a single beneficiary up to three times within a 24-hour period.

No, PayShap is not enabled for cross-border payments. You can only send a PayShap payment to a person/business/merchant who is a South African bank account holder and banks with a bank that offers PayShap.

Yes. Clients with dual login (dual signatories) can initiate PayShap payments from their bank accounts. The standard authorisation process will still apply — once the payment is initiated by one signatory, the second signatory must authorise the transaction for it to be processed.

Yes, you can make PayShap payments between HBZ accounts using either the HBZ account number or a registered ShapID.

You can find your PayShap transactions in your account transaction history.

PayShap payments are irreversible and there will be no recourse from the Bank if there is an error in the processed transaction.

When you make a PayShap payment you will be presented with a confirmation screen. Please check all the details carefully before you complete the payment.

What fees do I pay if I make a payment using PayShap?

At HBZ Bank, PayShap payments are free under R5,000.

You can pay up to R50,000 in a single PayShap payment with HBZ Bank.

You can receive up to R50,000 in a single PayShap payment to your HBZ Bank account. However, PayShap transaction limits vary per bank.

You can send up to three payments to the same beneficiary within a 24-hour period. If you try to pay the same beneficiary using PayShap more than three times in one day, your payments will be rejected, and you will have to wait 24 hours before you can pay that beneficiary again.

There is no limit to the number of PayShap payments that you can make in a day. However, you will only be able to pay a single beneficiary up to three times within a 24-hour period.

Yes, you can only access PayShap in your banking app and Internet banking. You are protected by the safety and security measures provided by HBZ.

Like other payment services, should you suspect any form of fraudulent activity, please contact the HBZ Bank branch line on 031 2702600.

Kindly contact your nearest HBZ Bank branch for detailed information.

It is not possible to make payments using an invalid ShapID. When you input a ShapID for payment, you must click the ‘Validate’ button. If you do not click this button, or the ShapID is found to be invalid, you will not be able to make the payment.

Contact us at 031 2702600 or email csd@hbzbank.co.za for PayShap support.

Contact us at 031 2702600 or email csd@hbzbank.co.za for PayShap support.